FREQUENTLY ASKED QUESTIONS
Most policyholders take out an insurance policy in the hopes that they never have to use them. It goes without saying, however, that if an insured event does occur to trigger the policy, policyholders expect prompt assistance from the insurance company and full settlement based on the terms and conditions of the insurance policy.
In reality, the insured-insurer relationship is more adversarial than desired and to the detriment of the insured. The insurance company is a for-profit business and to meet its obligations to its stakeholders, it seeks to maximize profits. Unfortunately, one of the ways the insurance company does so is to minimize claim payouts to the insured, who is at their most vulnerable during a time of great distress.
The insured, having little to no experience in policy interpretation, much less managing an insurance claim, is often left at the mercy of the insurer. The insurance carrier uses its own experts to adjust the claim. Often, the insured is settled much less than they are due, and are therefore not made whole i.e., they are not restored to their pre-loss position.
This is where Public Adjusters come into the picture.
Outside of attorneys, public adjusters are the only professionals licensed to represent the interests of the policyholder in an insurance claim.
Below are the most frequently asked questions about public adjusters and property damage insurance claims.
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